Privacy Policy

1. Information We Collect

a. Personal Information

• Full name
• Email address
• Mobile number
• Date of birth
• Profile photo (optional)
• Educational background (exam type, class, board, etc.)

b. Usage Data

• Device information (device ID, OS, model, etc.)
• IP address
• Time spent on features (e.g., daily tests, practice, mocks)
• Pages visited and click activity
• Crash reports and diagnostic data

c. Payment Information

For purchases, we use third-party payment processors (the HDFC Bank payment gateway on the web and Android, and Apple for purchases in the iPhone app) and do not store full payment details like card numbers or UPI IDs. Only transaction metadata (e.g., status, date, amount) is stored securely.

2. How We Use Your Information

• Personalizing your learning dashboard and test recommendations
• Analyzing performance for insights and progress tracking
• Sending reminders, updates, and important app notifications
• Providing customer support and resolving issues
• Sending offers about our own plans, only if you agree, and you can opt out at any time
• Showing a linked parent their child’s activity, accuracy and readiness score
• Ensuring security and detecting fraudulent or abusive activities

3. Data Sharing and Disclosure

We do not sell or rent your personal data to any third party. However, we may share your information in the following cases:

• With service providers who process data for us under contract: cloud hosting (Amazon Web Services; our servers are in the United States), sign-in (Clerk and Google), SMS delivery for one-time passwords, analytics and advertising measurement
• With payment processors (e.g., HDFC BANK LTD) for billing and refunds
• With law enforcement agencies if required under applicable laws or court orders
• During business transfers, such as a merger, acquisition, or sale of assets

4. Data Security

• Secure HTTPS connections
• Databases that are not reachable from the public internet
• Access control based on user roles
• Regular app and infrastructure updates

If a data breach affects you, we will tell you and the Data Protection Board of India as the law requires.

5. Students under 18

• Before a student under 18 uses features that need personal data, we ask a parent or legal guardian to confirm their consent.
• We do not track students under 18 for targeted advertising or build advertising profiles of them.
• A parent can see their linked child’s study activity and results, and can ask us to correct or delete the child’s data.

6. Your rights

You (or the parent of a student under 18) can ask us to:

• tell you what personal data we hold and who we share it with;
• correct or update it;
• delete it, using the Delete Account page or by email;
• withdraw consent at any time; and
• nominate someone to act for you.

Email ask@padhaikarlo.com. We reply within 30 days.

7. How long we keep data

We keep your data while your account is active. After you delete your account, we delete or anonymise your personal data, except payment records we must keep for tax and accounting law.

8. Cookies and Tracking Technologies

• Remember your login session
• Save app preferences
• Understand user behaviour and improve UX

9. Piracy and Misuse

Any form of piracy, unauthorized sharing, duplication, or misuse of Padhai Karlo’s content or services is strictly prohibited. If found, your access will be terminated without refund, and legal action may be taken as per applicable laws.

10. Abusive Behaviour

We do not tolerate any form of abusive or inappropriate behaviour. Any abusive or disrespectful communication towards our team may result in immediate account termination without refund and a permanent ban from future access.

11. Changes to This Privacy Policy

If we change this policy, we post the new version here with its date and tell registered users about important changes by email or in the app. If a change needs fresh consent, we will ask for it.

Last updated: 15 October 2026.

12. Contact and Grievance Officer

For privacy questions or complaints, email our Grievance Officer with “Grievance” in the subject line. We acknowledge within 48 hours and resolve within 30 days. If you are not satisfied, you can complain to the Data Protection Board of India.