Privacy Policy

1. Information We Collect

a. Personal Information

• Full name
• Email address
• Mobile number
• Date of birth
• Profile photo (optional)
• Educational background (exam type, class, board, etc.)

b. Usage Data

• Device information (device ID, OS, model, etc.)
• IP address
• Time spent on features (e.g., quizzes, tests, Error Lab)
• Pages visited and click activity
• Crash reports and diagnostic data

c. Payment Information

For purchases, we use third-party payment processors HDFC BANK LTD gateway and do not store full payment details like card numbers or UPI IDs. Only transaction metadata (e.g., status, date, amount) is stored securely.

2. How We Use Your Information

• Personalizing your learning dashboard and test recommendations
• Analyzing performance for insights and progress tracking
• Sending reminders, updates, and important app notifications
• Providing customer support and resolving issues
• Offering rewards and promotional offers
• Ensuring security and detecting fraudulent or abusive activities

3. Data Sharing and Disclosure

We do not sell or rent your personal data to any third party. However, we may share your information in the following cases:

• With trusted third-party partners for services like analytics, cloud storage, or customer support (under strict confidentiality agreements)
• With payment processors (e.g., HDFC BANK LTD) for billing and refunds
• With law enforcement agencies if required under applicable laws or court orders
• During business transfers, such as a merger, acquisition, or sale of assets

4. Data Security

• Encrypted storage of sensitive data
• Secure HTTPS connections
• Firewalls and periodic audits
• Access control based on user roles
• Regular app and infrastructure updates

5. Cookies and Tracking Technologies

• Remember your login session
• Save app preferences
• Understand user behaviour and improve UX

6. Piracy and Misuse

Any form of piracy, unauthorized sharing, duplication, or misuse of Padhai Karlo’s content or services is strictly prohibited. If found, your access will be terminated without refund, and legal action may be taken as per applicable laws.

7. Abusive Behaviour

We do not tolerate any form of abusive or inappropriate behaviour. Any abusive or disrespectful communication towards our team may result in immediate account termination without refund and a permanent ban from future access.

8. Changes to This Privacy Policy

We reserve the right to modify, update, or revise this Privacy Policy at any time, without prior notice to users. Any changes will be effective immediately upon being posted on the Padhai Karlo app or website.

It is your responsibility to review this policy periodically to stay informed of any updates. Continued use of the Platform after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us